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Billing & Subscriptions

Manage your plans and payments

How Billing Works

Swarm uses a subscription-based billing model. Each product subscription has a monthly fee and contributes tokens to your shared Token Pool. Overages are billed separately based on your overage settings.

Managing Subscriptions

View Your Subscriptions

See all active subscriptions, their status, renewal dates, and token contributions.

View Subscriptions

Change Plans

Upgrade or downgrade your subscription tier at any time. Changes take effect on your next billing cycle.

Billing History

Access invoices and payment history through the billing portal.

Frequently Asked Questions

When am I billed?

Subscriptions are billed monthly on the anniversary of your subscription start date. You'll receive an invoice via email.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express) through our secure payment processor, Stripe.

Can I cancel my subscription?

Yes, you can cancel at any time. Your access continues until the end of your current billing period. No refunds are provided for partial months.

How are overages calculated?

When you exceed your monthly token allocation, additional tokens are billed at your plan's per-token rate. Overage charges appear on your next invoice.

What happens if my payment fails?

We'll retry the payment and notify you via email. After multiple failures, your subscription may be paused until payment is updated.

Can I get a refund?

We don't provide refunds for subscription fees. If you're unsatisfied, please contact support to discuss your options.

Understanding Pricing Tiers

Each product offers multiple subscription tiers:

Starter

Perfect for individuals and small teams getting started with AI-powered tools.

  • Basic features
  • Limited token allocation
  • Email support

Pro

For growing teams that need more power and flexibility.

  • All features
  • Higher token allocation
  • Priority support
  • API access

Enterprise

For large organizations with custom needs.

  • Unlimited features
  • Custom token allocation
  • Dedicated support
  • SLA